Terms & Conditions
Credit Policy
The Property does not accept cash as a form of payment. All major credit and debit cards are accepted and may be required to guarantee a reservation and/or secure any applicable deposit.
At check-in, the guest must present the physical credit card used to secure the reservation, along with valid, government-issued photo identification (U.S. driver’s license or passport for international guests). The name on the payment card and identification must match the name on the reservation. The Property reserves the right to verify card ownership and identity for security, fraud prevention, and compliance purposes.
Failure to present the required payment card and identification, or any discrepancy between reservation, payment, and identification details, may result in the requirement of an alternative payment method and/or denial of check-in, in accordance with the applicable reservation terms, cancellation policy, and applicable law.
A pre-authorization hold of $300 per night, per reservation, will be placed on the credit card provided at check-in to cover incidental charges incurred during the stay. This pre-authorization is not a charge; however, it will temporarily reduce the available credit balance. The final folio balance will be settled at check-out, at which time the actual charges will be processed. Any unused portion of the pre-authorization will be released in accordance with the issuing bank’s processing timelines, over which the Property has no control.
Our Rates
- Palm House will pre-authorize the cost of the first night of a guest's stay for all bookings.
- All early departures will be charged the full amount plus tax of the original reservation.
- All no-show reservations will be charged the full amount plus tax of the original booked stay.
- All reservations must be paid directly to the hotel at the time of check-in unless pre-paid as an advance purchase. Check-in time is after 4:00 pm and check out is before 11:00 am.
- Should you wish to extend your departure time, please contact our reception on arrival. Late checkout is subject to availability and may incur a fee.
- All our rates are the best available at the time of booking and are quoted in USD.
- Any amendments or additional bookings may be charged at a different rate.
Cancellation Policy
- Should you wish to cancel your reservation, please call us at +1 561-858-1600 or cancel online via your confirmation email. Cancellation policies apply.
- Should you cancel or amend your arrival date outside of cancellation period stated in your confirmation email, you will incur a cancellation charge for the first night of your stay. This will be automatically charged to the credit card provided to guarantee the booking.
- If you booked an Advanced Purchase rate, your reservation will not be amendable, cancellable, or refundable; and you will be charged the amount of the full stay at the time of booking.
Payment
- When checking-in to the hotel, we will require the card used for payment to be present along with photo identification.
- If the card originally used to book will not be available at the time of check-in, a new card must be provided for payment, and the original card used will be refunded.
- The new card provided must be presented by the cardholder or the hotel will not accept any cards without the presence of the cardholder.
- All cards presented must be in the name of the person presenting the card.
- We cannot offer refunds for early departures.
Bedding & Capacity
- Standard King Rooms: One king bed. Maximum capacity: 2 adults, 1 child.
- Deluxe King Rooms: One king bed. Maximum capacity: 2 adults, 1 child.
- Deluxe Two Queen Rooms: Two Queen Beds. Maximum capacity: 4 adults or 2 adults and 2 children.
- Premier King Rooms: One king bed. Maximum capacity: 2 adults, 1 child.
- Junior Suites: One king bed, separate bedroom and living room. Maximum capacity: 2 adults, 1 child.
- Premier One Bedroom Suites: One king bed, separate bedroom and living room. Maximum capacity: 2 adults, 1 child.
- Premier Two Bedroom Suites: Two king beds, separate bedrooms and living room. Maximum capacity: 4 adults or 2 adults and 2 children.
- Flagler One Bedroom Suites: One king bed, separate bedroom and living room. Maximum capacity: 2 adults, 1 child.
- Royal Palm Two Bedroom Suites: Two king beds, separate bedrooms and living room. Maximum capacity: 4 adults or 2 adults and 2 children.
- Please call us to inquire about the Presidential Suite +1 844-725-6468
- Rooms vary in size and shape. The photos shown on this website are for reference only.
Children & Extra Beds
- Each room can accommodate up to 1 rollaway bed, the cost is $100 per room per night when adding a rollaway bed to your reserved room.
- Children under 9 years old stay free of charge when sharing bedding available in the room. Some rooms include a sofa bed that can accommodate 1 adult or 2 children. The sofa bed can accommodate 1 adult or 2 children under 9 years old.
- Photo identification is required upon check in.
- Should you require a baby cot, please notify us at time of booking. We can only provide one baby cot per room.
- Each room must have at least one guest who is 18 years of age or older. This applies to bookings with breakfast inclusive for the adult(s).
Pets
- Maximum 2 dogs per room: We happily accept up to two dogs per guest room, up to 40 pounds.
- No unattended dogs: For the safety and comfort of all our guests, dogs may not be left unattended in
the room at any time. Please ensure your dog is accompanied by you at all times. - Leashes and control: Dogs must be kept on a leash or in a carrier when in public areas of the hotel.
- Pool Area: Dogs are not allowed in the pool area for health and safety reasons.
- Dining Room: Dogs are welcome exclusively on our outdoor dining terrace. While on the terrace,
please ensure your dog remains on the floor at all times and does not occupy chairs, benches, or other
seating areas. - Owner Responsibility: Owners are responsible for cleaning up after their pets and ensuring they do not
disturb other guests. Any damages caused by your dog(s) will be the responsibility of the owner, and
guests will be liable for the cost of repairs or replacement. - Non-Refundable Pet Fee: $125 per dog, per stay.
Smoking Policy
- Palm House is a smoke-free hotel, with no smoking permitted anywhere within the building.
- Should guests fail to comply with our no smoking policy they will be obliged to pay a room recovery fee of a minimum of $1,000 to cover the extensive cost of restoring guest rooms to a smoke-free condition.
Website Hyperlinks
- Palm House accepts no liability for websites accessed via hyperlinks on our own website, or for any transactions completed on those sites.
Group Bookings
- Bookings for 10 rooms or more will be considered as a group booking, including any individual bookings that are booked to accommodate groups.
- Contact the sales department at reservations@palmhouse.com (mailto:reservations@palmhouse.com) or call us at 561-342-0330.
- In the event of a prevailing business need such as a confirmed group, event, or exclusive-use booking requiring full or partial use of the property, the Hotel reserves the right to request that Resident Guests adjust their stay dates or relocate to alternate accommodations for the affected period. The Hotel will provide reasonable advance notice and will assist with re-accommodation arrangements, including recommending or facilitating suitable alternate lodging options.
Hotel Security
- Every guestroom at Palm House has a secure door entry system and only guests with key cards can enter.
- Every guestroom door is fitted with a deadlock and self-closing mechanism and has a door viewer for added security purposes.
- All external rooms are fitted with locks on the window.
- CCTV is operational throughout the hotel including all lifts and lobby areas on all floors.
- Security personnel are present in the hotel 24 hours a day. Our reception and guest relations team are also available 24 hours a day.
- All rooms have bedside lighting controls and in-room safes.
- Health and safety guidelines are in place for staff. These guidelines also cover non-harassment of lone female guests.